Why news of damage to property and reports of dangerous chemical leaks due to the Samsung Galaxy Note 7 units spontaneously expoding, Samsung is actively recalling units with major battery defects.
Samsung claims that only a small number of devices have experienced the problem , and not the estimated 2.5 million units made and released. But based on tech review and vendors who sell electronics , there is no official report on the total number of global incidents from Samsung Yet.
The US Consumer Product Safety Commission (CPSC) has made Samsung´s recall official. The phones could not be sold legalli in Canada an Mexico and in other countries where they have issued formal bans. Reports say that some airline companieshave also banned the use of the use of the said Samsung model onboard their planes.
There are some countries that allowed the exchange of flawed Note 7 phones for non-defective units, but Samsung may still not be getting any new sales in the coming weeks.
How to Exchange Your Note 7
Samsung will return the money you spent on your Note 7 and assist you in swapping itwith the new model. Each region varies in terms of their return and exchange programs.Check with tje local Samsung branches or via the company’s website for the complete info. But so far, here are some details about the current exchange programs:
- In the US: Samsung has been given the green light to restock replacement units by September 21. According to Samsung, about 25% has already exchanged their devices (a majority still opted for another Samsung model)
- In the UK: Exchange program started last September 19
- In Australia: Exchange program began last September 21
- In Singapore: Appointment bookings ended on September 25.Exhange period is from September 16 to October 2.
- In Philippines: Exchange begings on October 2.
Is the Note 7 Problem Resolved?
Samsung announced that the Note 7 units that were sold after September 15 are absolutely safe to use. Samsung is now working with various government agencies worldwide for the transition to the new Note 7 models.
The new units now come with a software update that shows a green battery icon instead of a white one to indicate that the unit is new and unaffected. Samsung also provides a tool to help users search for their phone’s unique IMEI number so they could check if their battery is faulty or is part of new batch . Find out more about the IMEI.Read up and research on how to use it.
More Updates on the Note 7 Recall
According to Samsung, half of the defective lot with faulty , exploding batteries is now out of consumers’ hands in the US.
Two days after the incident reports, Samsung has shipped about 500, 000 Galaxy Note 7 replacement units to retailers in the US. This batch is to replace the one million units that have been sold. Samsung claims that only half of current Note 7 owners in the US have claimed the replacements and returned their Note 7’s.
Samsung reports that majority of the people who exchanged their units still opted for the new Note 7 instead of refunding their money.
